Shipping and Returns
Shipping Policy
Orders are dispatched within 24 hours of checkout (except on Christmas or our birthdays). Orders sent to eastern states should arrive within four business days.
The standard shipping cost is $12-$15 depending on your location. Free shipping is available when customers reach the minimum order amount of $85.
Order tracking is available and details will be sent to you when your order is dispatched.
Returns Policy
If for any reason you are not completely satisfied with your purchase, please email us at hello@polita.com.au so that we can resolve any issues. Please note that ‘it doesn’t taste nice’ will not be considered a legitimate reason for a refund.
In the event of a refund, the products will need to be returned via Registered Post – you will need to pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you to insure your parcel. Polita Skincare Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Note! If you’re returning an item that was part of a discounted set or bundle, you will not receive the full price of that individual item. Instead, the refund amount will be adjusted accordingly.
Contact us at hello@polita.com.au for questions related to refunds and returns.